Complaint Escalation

The following procedure shall be followed for registering your complaint with us

​

 Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at help@icreditsmart.in. To ensure timely recording and recognition of the grievance, the respective department shall revert within 7 working days w.r.t redressal of such complaint.

 Level 2:-If the client still wants to escalate the complaint, he/she can approach (Escalations Team) at maneesh@icreditsmart.in. We shall ensure to resolve the redressal within a time frame of 7 business days.

 Level 3:- If the client still wants to escalate the complaint, he/she can approach grievance@icreditsmart.in. Grievance Team being the decision making authority would be able to resolve the redressal in 7 business days.

 Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

For Quick Call support, we can be reached at given number +91 741 196 0640 on WhatsApp.